RETURN & EXCHANGE POLICIES
Customer satisfaction is our #1 Priority at Designer Dharma, we strive to make your shopping a memorable and hassle-free experience. We also want to make sure that you are happy to shop with us.
So we have very generous 2 days Return and exchange policy on our products.
However making a purchase indicates that you have acknowledged, Understood and agree to adhere to the following terms and conditions.
- We have 2 days return & Exchange policy from the date of product delivered. If you are unsatisfied with your product, you can Return or Exchange it within 2 days
- Items to be returned must be unused, unworn, unwashed and undamaged. Return items will only be accepted in their original packaging, Including hangers, polyester bags, Hang tags on garments
- We process your refunds only through net banking channels and ensure strict privacy for protecting your data.
- Customers must have to return the product with bill and label with it.
HOW TO RETURN & EXCHANGE THE PRODUCTS?
- A return for Refund or Exchange request has to be placed within 2 days from the time of order delivered, Via email email@example.com or WhatsApp help desk +91 73594 43774.
- Once we receive the request, after having an conversation with customer, we will approve and confirm the return or exchange request.
- Once acknowledged by team customer has to self-Ship and handle return courier process by him/her self through any local courier company. We do not have reverse pickup facility. (Shipping courier charges has to be paid by customer him/her self)
Address for returning product:-
6093-AVADH TEXTILE MARKET
OPP. NEW BOMBAY MARKET,
SAHARA DARWAJA, SURAT – 395010
73594 43774, 84697 25472
(Please mention your name, address, number & order ID properly on the parcel)
- After submitting the parcel customer has to share the details or image of acknowledgement receipt, via WhatsApp helpdesk No. +91 73594 43774 or email firstname.lastname@example.org
- As soon as we receive a returned product, it will go through quality testing and once approved we will process your amount refund within 3-4 working days directly in your provided bank account.
- In case of exchange, once we receive a returned product, it will go through quality testing and once approved we will dispatch your exchanged product as soon as possible.